Select the symptom that most closely matches the problem you are experiencing. This may take you to a further level of diagnosis or to a set of step-by-step instructions. If possible run the Network Assistant on a different PC or laptop to the one you are troubleshooting.

If you are unsure of the problem with your hub or switch click here.

Installation/Upgrade Problems

Windows 95 / Windows 98 Error Messages

Forgot Password

Cannot Print/Poor Quality Print

Cannot Access Files on Another PC

Cannot "Ping" a Device

Network Appears Slow

Hub or Switch LEDs Indicate a Problem

Problems with OfficeConnect LAN Modem Connections

If you need more assistance with troubleshooting please refer to the Technical Support appendix in the User Guide of your product. Here you will find a list of worldwide technical telephone support numbers.